front desk reception

Main Duties and Responsibilities

To greet smile and welcome guests and inform them of the facilities within the hotel

To carry out a smooth and efficient check-out and ensure guest satisfaction with the hotel service

To complete all daily tasks laid out in the Reception Check-lists

To keep the Front office management informed of any faults or complaints reported

To ensure that all guest and internal messages are relayed promptly and accurately

To handle guest requests and ensure that a